Associate/Consultant - Global Knowledge Hub at WRI India

Title
Associate/Consultant - Global Knowledge Hub

Location
Mumbai, India
Job Type & Duration
Full-time
Background
WRI India Sustainable Cities is a part of WRI Ross Center for Sustainable Cities. WRI Ross Center for Sustainable Cities works to make urban sustainability a reality. Global research and on-the-ground experience in Brazil, China, India, Mexico, Turkey and the United States combine to spur action that improves life for millions of people. WRI was recently voted the #1 Environmental Think Tank in the world and is consistently recommended by staff as one of the "most desired organizations to work for." In 2014, WRI was ranked one of the Top Workplaces by the Washington Post.
Role & Responsibilities
The successful candidate will play a global role involving content development and communications for a new knowledge-sharing platform for the WRI Cities program. The platform will be a dynamic learning space showcasing WRI's capacity building tools and activities in a user-friendly format.
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The candidate would be involved in all stages of the process to build and run the platform, which will involve coordinating with global teams of experts, design & web development vendors, and external users. They would support development of digital and traditional (offline) learning and communications content; and help to ensure smooth functioning of the platform to add value to the user’s experience.

Responsibilities:

CONTENT DEVELOPMENT & CO-ORDINATION
  • Assist in creating and updating content on the platform, e.g. synthesizing research into user-friendly and customized learning guides; developing templates for training manuals, tool-kits and other products; writing narrative copy 
  • Coordinate with different WRI centers for content development and translation
  • Support user-centered research and usability testing for the platform
WEBSITE MANAGEMENT & MODERATION
  • Liaise with vendors for development and maintenance of website
  • Support back-end website management 
  • Review, respond and/or escalate comments and queries from users in a timely manner
  • Post launch: support delivery of webinars and e-training activities across different country offices (USA, Mexico, Brazil, Turkey, China)
MARKETING & MEASUREMENT
  • Track and analyze website usage data and sources of traffic (email, SEO, social media, etc.)
  • With support of communications teams, develop materials and social media outreach around capacity building activities
  • Actively support training workshops and outreach events for the platform
Prerequisites
Required Qualifications:
  •  Bachelor's or above in mass communication, education, design (graphic/web/interaction), marketing, business, and/or related fields.
  • 2 years of work experience
  • Excellent English language writing and communication skills; ability to analyze, synthesize, and write in clear, convincing language
Experience in the following areas is highly preferred:
  • E-learning, capacity building, website development, and/or communications and outreach in the domain of sustainable development
  • Creating training curriculum, manuals, DIY guides, learning videos, digital media among others
In addition, the ideal candidate should be:
  • An enthusiastic, proactive, creative, and responsible individual
  • Equipped with strong client and interpersonal skills; problem-solving and/or troubleshooting skills; ability to interact with various teams across geographies/in different time zones
  • Able to work independently, with an eye for detail and commitment to quality
  •  Familiar with a variety of digital platforms; willing to learn new software as needed
Desirable, but not essential:
  • Experience with Drupal, Google Analytics and/or email management systems
  • Familiarity with HTML, CSS, and/or Javascript
  • Familiarity with Photoshop, Illustrator, InDesign, and/or filmmaking
  • Proficiency in any of the following languages is a plus: Spanish, Portuguese, Chinese, Turkish and/or French
  • Experience with UX research and testing
Benefits & Compensation
Competitive
Application Deadline
March 31, 2017
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